Shipping Policy

Fibre Gentili Ships Worldwide

Please read through carefully regarding all shipping and tax costs as our products are shipped from Italy.

In-stock items typically ship within a week. If you purchase an item on pre-order, we will email you with an estimated delivery time. Shipments are handled by UPS, DHL or FedEx.

We apply a flat shipping rate and offer free shipping over a certain amount:

ITALY: €7 (FREE SHIPPING for orders over €90)

USA & CANADA: €15 (FREE SHIPPING for orders over €150)

EU: €12 (FREE SHIPPING for orders over €150)

Rest of the world: €25 (FREE SHIPPING for orders over €160)

Taxes and Duties

Prices displayed on the Fibre Gentili website do not include taxes.

Your order may be subject to import duties and taxes upon reaching your country. You are responsible for paying any charges for customs clearance.

Fibre Gentili cannot estimate international tax and duties. Refer to your country’s local customs authority for information.

Fibre Gentili is not responsible for fees charged by customs or other tax authorities. If you refuse shipments from Fibre Gentili, you are responsible for all original shipping charges, duties, taxes, customs incurred on the package (original and return shipments), and the cost of returning the package.

Note on UK Shipments

Dear UK customers, please read the note before placing an order with us.

As we don’t have a UK VAT number, we can only accept orders above £135 (approximately €160) for customers in the UK. This amount excludes VAT in our store, and you will be asked to pay VAT once the package arrives in the UK. For some items, you may also be asked to pay customs. This is a fee that the government charges you for the right to import certain goods.

We have no control over the amount you will be charged when your goods arrive in the UK, and we can’t be held liable for these costs. If you decide to refuse a shipment, we can refund your order, but we will not be able to refund shipping costs. 

Thank you for your understanding!